Editing Task:Improving maemo.org/Support

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== Getting help at maemo.org ==

One of the core use-cases identified in [[Task:Improving_maemo.org]] is:
* A tablet user has a problem which they would like to resolve.

To address this usecase, I have proposed a link to a "Get help" page on the front page. The page linked to should include the following:

== Main Content "boxes" == 
* Links to forums where the user can ask for help, including:
** Internet Tablet Talk
** Mailing lists
** IRC
** Bugzilla as a bug forum? "Browse bug reports"?
* Links to documentation sources which might be useful, including
** HOWTOs
** Relevant pages in the wiki such as [[:Category:Users]] or [[:Category:HowTo]]
** Troubleshooting section of the guide
** Official user documentation
** FAQs
* A link to Bugzilla - "Report a bug"

== Main Content "other" ==
* Ultimately, this page should contain a large (prominent) search box that can search wiki/Bugzilla/forums/mailing lists and display most applicable results below. (See the [http://support.mozilla.com/en-US/kb/Firefox+Support+Home+Page Firefox Support page].)
** In lieu of this type of functionality, a search box that searches Bugzilla would be preferable. 
* Likewise, this page should have a dynamic element too - say the recent additions to the wiki, most recently created and resolved bugs (or the most popular bugs) or the most recent mails from the Maemo Users mailing list.
** This could be the initial "result" that appears on the page before a search is performed.

== Page Layout Wireframe ==

'''Note:''' This still needs some work.

[[Image:Maemo.org-support_wireframe.png|center|thumb|256px|Support page layout wireframe]]

[[Image:Support.png|center|thumb|256px|Support page design]]

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@@ Line 28: / Line 28: @@
 * Likewise, this page should have a dynamic element too - say the recent additions to the wiki, most recently created and resolved bugs (or the most popular bugs) or the most recent mails from the Maemo Users mailing list.
 ** This could be the initial "result" that appears on the page before a search is performed.
-* Dynamic content related to support forums:
-** Recent posts feed from maemo-users
-** Latest threads feed from itT
-** Recently opened bugs list from Bugzilla
-** Recently closed bugs from Bugzilla?
-** Latest changes feed from the wiki
 == Page Layout Wireframe ==

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Editing Task:Improving maemo.org/Support