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A quick collection for anybody triaging bug reports in [https://bugs.maemo.org maemo.org Bugzilla]. These stock answers are meant to be copied and pasted to bug reports that could be more useful. Please keep the product specific ones alphabetically sorted as per the Products structure in Bugzilla, and feel free to edit/enhance! -[[User:Andre]] | A quick collection for anybody triaging bug reports in [https://bugs.maemo.org maemo.org Bugzilla]. These stock answers are meant to be copied and pasted to bug reports that could be more useful. Please keep the product specific ones alphabetically sorted as per the Products structure in Bugzilla, and feel free to edit/enhance! -[[User:Andre]] | ||
- | + | =General= | |
- | == | + | ==too vague and generally bad report== |
- | + | Thanks for reporting this. This bug report isn't very useful because it doesn't describe the issue well. If you have time and can still reproduce the bug, please read https://bugs.maemo.org/page.cgi?id=bug-writing.html and add a more useful description to this bug. | |
- | + | ==version number== | |
- | + | Thanks for reporting this. | |
+ | Can you please tell us exactly which version you are using (Control Panel > General > About product)? Please try to make sure that you are using the latest available release (see [[Updating_the_tablet_firmware|Updating the tablet firmware]] for general information about updating). | ||
- | + | ==Software hangs with 100% CPU== | |
+ | Can you please: | ||
+ | * Either install "strace" from the tools repository[1] and "strace" the CPU consuming process, or | ||
+ | * install the "sp-rich-core" package from the tools repository[1] and creating a "core-dumps" directory to the memory card with at least few megabytes of free space. | ||
+ | * do "kill -6 <PID>" for the process that takes the CPU, and | ||
+ | * attach the resulting .rcore.lzo file from the core-dumps directory to here? | ||
- | + | [1] http://maemo.org/development/tools/ | |
- | + | ==Need a crash stacktrace (for Notes)== | |
- | + | Is there any error message when it crashes? | |
- | + | Can you please run Notes in a terminal window (Applications Menu -> Utilities > X Terminal, then enter the command "maemo-summoner /usr/bin/osso_notes.launch > log 2>&1" and hit the Enter key) and attach the | |
- | + | resulting "log" file here after it has crashed? | |
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- | Is there error message when it crashes? | + | |
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- | Can you please run Notes in a terminal window (Applications Menu -> Utilities > X Terminal, then enter the command "maemo-summoner /usr/bin/osso_notes.launch > log 2>&1" and hit the Enter key) and attach the resulting "log" file here after it has crashed? | + | |
Having a core dump could be even more useful. It requires installing the "sp-rich-core" package from the tools repository[1] and creating a "core-dumps" directory to the memory card with at least few megabytes of free space. You can get core dumps also without the rich-core package, but they are much less useful (and without it pre-installed applications core dumps are then named maemo-launcher-*). | Having a core dump could be even more useful. It requires installing the "sp-rich-core" package from the tools repository[1] and creating a "core-dumps" directory to the memory card with at least few megabytes of free space. You can get core dumps also without the rich-core package, but they are much less useful (and without it pre-installed applications core dumps are then named maemo-launcher-*). | ||
- | [1] http://maemo.org/development/tools/ | + | [1] http://maemo.org/development/tools/ |
(also features information about valgrind and strace) | (also features information about valgrind and strace) | ||
- | + | ==Old Software version== | |
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Thanks for reporting this. | Thanks for reporting this. | ||
- | + | Can you please test this again running the latest available release? Also see [[Upgrading_tablet_OS|Upgrading tablet OS]] for more information on how to flash your tablet. | |
- | Please | + | ==Memory issues== |
+ | Please install sp-memusage package from the tools repository according to the instructions here and provide a log: | ||
+ | http://wiki.maemo.org/Documentation/devtools/maemo5 | ||
+ | The mem-monitor-smaps script can be used to report device free memory and process memory usage accurately enough. | ||
+ | Data about shared memory segments (and other system resource) usage changes can be logged with the tools&scripts in the sp-endurance package. | ||
+ | For advanced users: Also see http://wiki.maemo.org/Using_Valgrind_and_gdb_in_Scratchbox for how to find memory leaks using the Scratchbox environment. | ||
- | === | + | ==Duplicate== |
+ | Thanks for the bug report. This particular bug has already been reported into our bug tracking system, but please feel free to report any further bugs you find. | ||
- | + | ==One report for each bug== | |
+ | Please file a separate bug report for this. It is important to have an extra bug entry for every bug to make it easier to see what is fixed and what is still open. Thanks! | ||
- | + | ==Incomplete (after moreinfo keyword set)== | |
- | + | Unfortunately, without more information, as requested in one of the last comments, we are unable to do anything more about this report for the time being. Until more information is forthcoming, I'm resolving the report as "Invalid". | |
- | + | Please feel free to reopen this bug if you can provide the information asked for, or if you can still reproduce this. Thanks! | |
- | + | ==Become root== | |
- | + | To do this, you have to become root first. Please see [[Root_access|Root access]] for instructions. | |
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- | To do this, you have to become root first. Please see | + | |
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+ | ==Untidy patch provided== | ||
Thanks for the patch. Can you please clean it up and reattach it? See http://wiki.maemo.org/The_Good_Patch for more information. | Thanks for the patch. Can you please clean it up and reattach it? See http://wiki.maemo.org/The_Good_Patch for more information. | ||
- | + | =Potential Product specific answers= | |
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+ | ==Browser== | ||
+ | ===Maemo4 only=== | ||
* Can you please create a browser logfile? Enter about:config?prefname=browser.consolelogfile&prefvalue=/tmp/browserlog in the browser location bar, set that preference, reproduce the browser problem and post the content of the file /tmp/browserlog here (you can for example start the terminal application, run "more /tmp/browserlog" and copy the output to this bug report). | * Can you please create a browser logfile? Enter about:config?prefname=browser.consolelogfile&prefvalue=/tmp/browserlog in the browser location bar, set that preference, reproduce the browser problem and post the content of the file /tmp/browserlog here (you can for example start the terminal application, run "more /tmp/browserlog" and copy the output to this bug report). | ||
- | + | ==Calendar== | |
- | + | ==Chat & Call & SMS== | |
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+ | ===SIP/rtcom/Internet Call=== | ||
* Do you use NAT? | * Do you use NAT? | ||
* If it's a SIP account, what are the account parameters? Is transport set to UDP in the Advanced settings of your SIP account? | * If it's a SIP account, what are the account parameters? Is transport set to UDP in the Advanced settings of your SIP account? | ||
* A packet capture could help to clarify what causes the problem. tcpdump can be used on the Nokia device (Wireshark/Ethereal could be used from other hosts). Please take a look at http://maemo.org/development/documentation/man_pages/tcpdump.html for more information. | * A packet capture could help to clarify what causes the problem. tcpdump can be used on the Nokia device (Wireshark/Ethereal could be used from other hosts). Please take a look at http://maemo.org/development/documentation/man_pages/tcpdump.html for more information. | ||
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* Could you also provide a syslog? To do so, start a terminal window. Now export TPORT_LOG=1 and export SOFIASIP_DEBUG=all in the environment (e.g. by editing /etc/osso-af-init/af-defines.sh) for telepathy-sofiasip. Exporting SOFIASIP_PERSIST=1 also prevents telepathy-sofiasip from exiting due to no connections being requested. Now SIP traffic logs get dumped into syslog. Also see http://maemo.org/development/tools/doc/diablo/syslog/ for Maemo4 or http://wiki.maemo.org/Documentation/devtools/maemo5/syslog for Maemo5. | * Could you also provide a syslog? To do so, start a terminal window. Now export TPORT_LOG=1 and export SOFIASIP_DEBUG=all in the environment (e.g. by editing /etc/osso-af-init/af-defines.sh) for telepathy-sofiasip. Exporting SOFIASIP_PERSIST=1 also prevents telepathy-sofiasip from exiting due to no connections being requested. Now SIP traffic logs get dumped into syslog. Also see http://maemo.org/development/tools/doc/diablo/syslog/ for Maemo4 or http://wiki.maemo.org/Documentation/devtools/maemo5/syslog for Maemo5. | ||
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- | ==== | + | ===Chat=== |
+ | Please see http://telepathy.freedesktop.org/wiki/Debugging for information how to debug. | ||
+ | |||
+ | ==Connectivity== | ||
+ | ===Bluetooth and car sets (only in Fremantle)=== | ||
There are two different logs that would be useful. The first is bluetoothd debug logs and the second is a HCI-level trace. | There are two different logs that would be useful. The first is bluetoothd debug logs and the second is a HCI-level trace. | ||
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See http://wiki.maemo.org/Documentation/devtools/maemo5 for more information on how to install the requested packages. | See http://wiki.maemo.org/Documentation/devtools/maemo5 for more information on how to install the requested packages. | ||
- | + | ===Bluetooth DUN issues (Diablo only)=== | |
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Is there any error message displayed? | Is there any error message displayed? | ||
Could you provide a syslog and a hcidump (package "bluez-hcidump", also see http://maemo.org/development/tools/doc/diablo/bluez-hcidump/ , manual download at http://repository.maemo.org/pool/diablo/free/b/bluez-hcidump/ )? | Could you provide a syslog and a hcidump (package "bluez-hcidump", also see http://maemo.org/development/tools/doc/diablo/bluez-hcidump/ , manual download at http://repository.maemo.org/pool/diablo/free/b/bluez-hcidump/ )? | ||
For general information: http://www.cellular-store.com/categorybluetooth.aspx provides a list of Bluetooth Compatible Cell Phones Models. | For general information: http://www.cellular-store.com/categorybluetooth.aspx provides a list of Bluetooth Compatible Cell Phones Models. | ||
- | + | ===Bluetooth DUN issues (Fremantle only)=== | |
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This is not officially supported - see http://wiki.maemo.org/Fremantle_Unsupported_Bluetooth_profiles for more information. | This is not officially supported - see http://wiki.maemo.org/Fremantle_Unsupported_Bluetooth_profiles for more information. | ||
- | + | ===Bluetooth OBEX (File transfer) issues (Maemo4 only)=== | |
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Are you sure that the phone supports OBEX File Transfer and not e.g. only OBEX Object Push? Can you e.g. discover it by doing "sdptool search --bdaddr <bt address of phone> FTP"? | Are you sure that the phone supports OBEX File Transfer and not e.g. only OBEX Object Push? Can you e.g. discover it by doing "sdptool search --bdaddr <bt address of phone> FTP"? | ||
- | + | ===GPRS/3G issues=== | |
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* Do you see this with any other operator's SIM? | * Do you see this with any other operator's SIM? | ||
- | * Do you see this if you force the device to 2G? (Phone settings - you need to wait until the dialog lets you to save the setting) | + | * Do you see this if you force the device to 2G? (Phone settings - you need to |
+ | wait until the dialog lets you to save the setting) | ||
* Do you see this when tethering (Bluetooth DUN or USB cable) from a laptop, with a similar network usage pattern (web browsing, etc.)? | * Do you see this when tethering (Bluetooth DUN or USB cable) from a laptop, with a similar network usage pattern (web browsing, etc.)? | ||
- | * Have you contacted the operator in question, whether they have any known issues or any restrictions in place? (Like, traffic shaping of some sort) | + | * Have you contacted the operator in question, whether they have any known |
- | + | issues or any restrictions in place? (Like, traffic shaping of some sort) | |
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- | ==== | + | ====Cannot access any webpage (DNS issue from bug 8339)==== |
+ | Is the H3G connection DNS server setting (Settings -> Internet connections -> | ||
+ | Connections -> H3G -> Edit -> Next -> Next -> Advanced -> IP Addresses) correct? | ||
+ | Also, try the following: | ||
+ | 1. Establish cellular IP connection. | ||
+ | 2. Open terminal. | ||
+ | 3. Run "cat /var/run/resolv.conf.gprs" and note the nameserver(s) listed there. | ||
+ | 4. Run "nslookup www.google.it XXX.XXX.XXX.XXX" where XXX.XXX.XXX.XXX is one of | ||
+ | the nameservers from step 3. | ||
+ | Does it resolve successfully when using the provider's servers directly? | ||
- | + | ===Wifi/WLAN=== | |
- | + | Does running "/etc/init.d/networking restart" update the list of wifis? | |
- | + | Asking for more information: | |
- | + | * What AP you have? | |
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- | * What | + | |
** Make and model? | ** Make and model? | ||
** Firmware version? | ** Firmware version? | ||
** Hardware revision? | ** Hardware revision? | ||
- | ** What are the encryption settings? (open/WEP/WPA/ | + | ** What are the encryption settings? (open/WEP/WPA-PSK/WPA-EAP) |
- | * | + | * What's the distance to the AP? |
- | * How many | + | * How many APs do you have? |
PSM problems: | PSM problems: | ||
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* Does setting Power Saving to "Off" help? (Settings > Internet Connections > Connections > Edit > Next > Next > Next > Advanced > Other > Power saving) | * Does setting Power Saving to "Off" help? (Settings > Internet Connections > Connections > Edit > Next > Next > Next > Advanced > Other > Power saving) | ||
- | * | + | * AP settings: |
** What's the beacon interval? | ** What's the beacon interval? | ||
** What's the DTIM period? | ** What's the DTIM period? | ||
- | + | ==Contacts== | |
- | + | ==Core== | |
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+ | ===Busybox=== | ||
Do you have a 3rd party version of Busybox installed? | Do you have a 3rd party version of Busybox installed? | ||
- | + | ===Charger issues=== | |
+ | Does the reboot loop stops when you disconnect the charger? Are you using the original N800 charger or something else? If you have another compatible charger, does the problem occur also with that? Does the crash/reboot happen only if you boot with charger, or if you plug the charger in when the device is already running? | ||
- | + | Could you check whether your card is corrupted (on device you can use "dosfsck -n" command, or you can plug USB cable and use your PC disk check utility) and save the information about the card configuration? | |
- | + | Would it also be possible for you to copy all the data from the card to safety[1], reformat the card using the device Filemanager (or if you do that from the PC, mention it) and try whether it still causes the lockup? | |
- | + | If not, copy the files back to the card to see whether it now causes lockup. So we can see whether lockup is caused by card itself, its formatting, the data on it, or corrupted file system. | |
- | + | [1] if you know Linux and don't mind some extra effort, it would be preferable to "dd" the whole mounted USB storage device content to an image file so that you get a disk image that can be copied directly back, otherwise you can use normal copy. | |
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+ | ===Power management=== | ||
https://maemo.org/community/wiki/poweranddevicemanagement/ | https://maemo.org/community/wiki/poweranddevicemanagement/ | ||
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* etc. | * etc. | ||
- | + | ===Reboot related=== | |
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http://wiki.maemo.org/Troubleshooting_boot_issues | http://wiki.maemo.org/Troubleshooting_boot_issues | ||
- | + | ==Data== | |
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+ | ===Meta Tracker=== | ||
Please provide a log by setting the config verbosity (in $HOME/.config/tracker/*.cfg) or setting the verbosity when running commands with -v {0|1|2|3} | Please provide a log by setting the config verbosity (in $HOME/.config/tracker/*.cfg) or setting the verbosity when running commands with -v {0|1|2|3} | ||
The logs are stored in $HOME/.local/share/tracker/ . | The logs are stored in $HOME/.local/share/tracker/ . | ||
- | + | ==Desktop platform== | |
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+ | ===Application Menu=== | ||
Please check http://wiki.maemo.org/Troubleshooting_menu_issues and report back. | Please check http://wiki.maemo.org/Troubleshooting_menu_issues and report back. | ||
- | + | ===Input Methods=== | |
- | + | http://maemo.org/development/documentation/how-tos/4-x/extending_hildon_input_methods.html | |
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+ | ==Desktop Widgets== | ||
+ | ===Widgets/Applets (debugging)=== | ||
The easiest way to debug your applets is to run the hildon-desktop on scratchbox currently: | The easiest way to debug your applets is to run the hildon-desktop on scratchbox currently: | ||
- | + | run-standalone.sh /usr/bin/hildon-desktop | |
- | From | + | From console you can see then the printouts. Debugging on the device is a bit harder. |
For Python applets you might want to check pyphantom. | For Python applets you might want to check pyphantom. | ||
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run-standalone.sh valgrind --tool=memcheck --num-callers=60 --leak-check=yes /usr/bin/maemo-summoner /usr/bin/maemo_af_desktop.launch | run-standalone.sh valgrind --tool=memcheck --num-callers=60 --leak-check=yes /usr/bin/maemo-summoner /usr/bin/maemo_af_desktop.launch | ||
- | + | ==Development Platform== | |
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+ | ==Email== | ||
Does starting | Does starting | ||
- | + | /usr/bin/maemo-summoner /usr/bin/modest.launch showui | |
- | /usr/bin/maemo-summoner /usr/bin/modest.launch showui | + | |
provide some output? | provide some output? | ||
- | + | ===Debugging the connection to the mail server=== | |
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Can you please start an X Terminal window and enter | Can you please start an X Terminal window and enter | ||
export "CAMEL_DEBUG"="all" | export "CAMEL_DEBUG"="all" | ||
to enable the debug mode of the mail library, and after that | to enable the debug mode of the mail library, and after that | ||
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/usr/bin/maemo-summoner /usr/bin/modest.launch showui > /home/user/MyDocs/.documents/log 2>&1 | /usr/bin/maemo-summoner /usr/bin/modest.launch showui > /home/user/MyDocs/.documents/log 2>&1 | ||
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to start the email application. Then try to connect to the mailserver. | to start the email application. Then try to connect to the mailserver. | ||
Attach the logfile named "log" here which will be in your Home directory (please check for confidential data before attaching). | Attach the logfile named "log" here which will be in your Home directory (please check for confidential data before attaching). | ||
- | + | ===Modest getting stuck (strace)=== | |
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Is Modest using any CPU? | Is Modest using any CPU? | ||
What is the output if you strace it? | What is the output if you strace it? | ||
strace -p $(pidof modest|cut -d' ' -f1) | strace -p $(pidof modest|cut -d' ' -f1) | ||
- | See http://maemo.org/development/tools/ and http://maemo.org/development/tools/doc/diablo/strace/ | + | See http://maemo.org/development/tools/ and http://maemo.org/development/tools/doc/diablo/strace/ for more information. |
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+ | ===Modest not exiting but eating CPU=== | ||
I assume you waited for 10 minutes to make sure that this wasn't any time taking resource freeing? Does this also happen if you are not using SSL? | I assume you waited for 10 minutes to make sure that this wasn't any time taking resource freeing? Does this also happen if you are not using SSL? | ||
A packet capture could help to clarify what causes the problem. tcpdump can be used on the Nokia device (Wireshark/Ethereal could be used from another host. Please take a look at http://maemo.org/development/documentation/man_pages/tcpdump.html for more information. | A packet capture could help to clarify what causes the problem. tcpdump can be used on the Nokia device (Wireshark/Ethereal could be used from another host. Please take a look at http://maemo.org/development/documentation/man_pages/tcpdump.html for more information. | ||
Can you kill the hanging process with signal=11 to provide us with a core dump? | Can you kill the hanging process with signal=11 to provide us with a core dump? | ||
- | + | ==Flasher== | |
- | + | ===Windows=== | |
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What are current versions (Control Panel/Add or Remove Programs) of WinFlasher+ (Nokia Internet Tablet Update Wizard) and Nokia Connectivity Cable Driver? What OS (XP, Windows 2000)? What is the exact error message you get? Is .NET 2.0 framework installed (Control Panel -> Add or Remove Programs)? | What are current versions (Control Panel/Add or Remove Programs) of WinFlasher+ (Nokia Internet Tablet Update Wizard) and Nokia Connectivity Cable Driver? What OS (XP, Windows 2000)? What is the exact error message you get? Is .NET 2.0 framework installed (Control Panel -> Add or Remove Programs)? | ||
- | + | ==Games== | |
- | + | ==Images and Camera== | |
- | + | ==Location== | |
- | + | ==Map== | |
- | + | ==Media player== | |
- | + | ==Multimedia== | |
- | + | ==Office Viewers== | |
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+ | ==RSS feed reader== | ||
* Can you please attach the contents of your device "/home/user/.osso_rss_feed_reader/" directory. | * Can you please attach the contents of your device "/home/user/.osso_rss_feed_reader/" directory. | ||
- | * Can you please install "strace" according to instructions here at http://maemo.org/development/tools/ | + | * Can you please install "strace" according to instructions here at http://maemo.org/development/tools/ . Check with that what RSS feed reader does when/after it gets stuck and provide the output here: "strace -p $(pidof osso_rss_feed_reader|cut -d' ' -f1)" if it is already running, or "strace -f maemo-summoner /usr/bin/osso_rss_feed_reader.launch" to start it in strace. |
- | + | ==Settings and Maintenance== | |
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+ | ===Application manager / Installing=== | ||
Hopefully some information will be in "Tools > Log" in the Application manager. | Hopefully some information will be in "Tools > Log" in the Application manager. | ||
If you are familiar with apt you can also get a detailed error message by trying to install any package using "apt-get install" in the terminal window. | If you are familiar with apt you can also get a detailed error message by trying to install any package using "apt-get install" in the terminal window. | ||
- | + | ==Sharing== | |
- | + | ==Statusbar Widgets== | |
- | + | ==Synchronization== | |
- | + | ===Mail for Exchange=== | |
+ | Can you please: | ||
+ | 1) Check the "Known issues" section in http://wiki.maemo.org/Mail_for_Exchange | ||
+ | If this does not help: | ||
+ | 2) Install syslog (see http://wiki.maemo.org/Documentation/devtools/maemo5/syslog ) and reboot | ||
+ | 3) Open X Terminal | ||
+ | [optional steps begin] | ||
+ | 3A. Enter "sudo gainroot" (to do that make sure that you have installed "rootfs" from the Application Manager) | ||
+ | 3B. cat /dev/null > /var/log/syslog | ||
+ | [optional steps end] | ||
+ | 4) Provide the output the following commands: | ||
+ | gconftool-2 -s --type=int /apps/activesync/AsDaemon/Syslog/MinLogLevel 0 | ||
+ | gconftool-2 -s --type=int /apps/activesync/modest/Syslog/MinLogLevel 0 | ||
+ | gconftool-2 -s --type=int /apps/activesync/AsProvider/Syslog/MinLogLevel 0 | ||
+ | gconftool-2 -s --type=int /apps/activesync/AsBackup/Syslog/MinLogLevel 0 | ||
+ | gconftool-2 -s --type=int /apps/activesync/asapplet/Syslog/MinLogLevel 0 | ||
+ | gconftool-2 -s --type=int /apps/activesync/AsStatusApplet/Syslog/MinLogLevel 0 | ||
+ | 5) Attach the file /var/log/syslog from the device to this bug (if needed, copy it first to the section that is visible in the File Manager: cp /var/log/syslog /home/user/MyDocs/.documents/ ) | ||
- | + | ==System Analysis== | |
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+ | ==System software== | ||
+ | ===MMC/SD card related (Product "System software/mmc-and-usb")=== | ||
Has this happened with any other card? What is your card manufacturer, model and size? | Has this happened with any other card? What is your card manufacturer, model and size? | ||
- | + | ==Telephony== | |
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- | == | + | ==Translations== |
- | == | + | ==UI Specification== |
- | == | + | ==User guide & Help content== |
- | == | + | ==Utilities== |
+ | ==X-Graveyard (discontinued== | ||
+ | ===Internet Tablet Video Converter=== | ||
AVI is just a container format, what matters is the codec. Can you please find out which codec your camera uses? You might want to check the camera manual. Thanks! | AVI is just a container format, what matters is the codec. Can you please find out which codec your camera uses? You might want to check the camera manual. Thanks! | ||
Are there any error messages when the crash happens? | Are there any error messages when the crash happens? | ||
Line 455: | Line 309: | ||
[[Category:maemo.org]] | [[Category:maemo.org]] | ||
[[Category:Bugzilla]] | [[Category:Bugzilla]] | ||
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