Editing Talk:Task:Getting Nokia involved in bugs.maemo.org

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:Should be pretty easy to implement, but what are our metrics? Initial response time? Total fix turnaround time? Probably too complicated (the more complicated it is, the easier it is to be unfair) A simple two-part response rate and fix rate combination? Should the metrics be based entirely on hard-data, or would it be appropriate to factor in perception from, say, the Bugsquad ("Yes, this team's numbers look good, but the responses were largely unhelpful and slow to arrive, and the fixes sub-par."). If the goal is simply to pin-point teams that need to improve their participation, than a perception-based grade with some statistical number crunching sounds best. —[[User:generalantilles|GeneralAntilles]] 08:25, 19 November 2008 (UTC)
:Should be pretty easy to implement, but what are our metrics? Initial response time? Total fix turnaround time? Probably too complicated (the more complicated it is, the easier it is to be unfair) A simple two-part response rate and fix rate combination? Should the metrics be based entirely on hard-data, or would it be appropriate to factor in perception from, say, the Bugsquad ("Yes, this team's numbers look good, but the responses were largely unhelpful and slow to arrive, and the fixes sub-par."). If the goal is simply to pin-point teams that need to improve their participation, than a perception-based grade with some statistical number crunching sounds best. —[[User:generalantilles|GeneralAntilles]] 08:25, 19 November 2008 (UTC)
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::Perception is more than enough, I think. Red = too bad. Yellow = Well, ok. Green = Good!. Star = You're amazing, thanks!. The guys are getting plenty of robotic metrics in their jobs and at the end the objective is "perceived quality". If you want to add numbers I'm sure they will be useful, but I think those 4 states (or even 2: good/bad) are good enough to chase the specific problems of the affected teams and congratulate publicly those doing a good work. --[[User:qgil|qgil]] 11:56, 20 November 2008 (UTC)
 
==== How often and where? ====
==== How often and where? ====

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