Task:Improving maemo.org/Support

This article is continued discussion from the maemo.org brainstorm
Please see the 100 Days agenda for more.
This task is completed and this page stays here for documentation purposes only. Please file bugs or propose a new, related task if you want to push this forward.
Please see the talk page for discussion.


[edit] Getting help at maemo.org

One of the core use-cases identified in Task:Improving_maemo.org is:

  • A tablet user has a problem which they would like to resolve.

To address this usecase, I have proposed a link to a "Get help" page on the front page. The page linked to should include the following:

[edit] Main Content "boxes"

  • Links to forums where the user can ask for help, including:
    • Internet Tablet Talk
    • Mailing lists
    • IRC
    • Bugzilla as a bug forum? "Browse bug reports"?
  • Links to documentation sources which might be useful, including
    • HOWTOs
    • Relevant pages in the wiki such as Category:Users or Category:HowTo
    • Troubleshooting section of the guide
    • Official user documentation
    • FAQs
  • A link to Bugzilla - "Report a bug"

[edit] Main Content "other"

  • Ultimately, this page should contain a large (prominent) search box that can search wiki/Bugzilla/forums/mailing lists and display most applicable results below. (See the Firefox Support page.)
    • In lieu of this type of functionality, a search box that searches Bugzilla would be preferable.
  • Likewise, this page should have a dynamic element too - say the recent additions to the wiki, most recently created and resolved bugs (or the most popular bugs) or the most recent mails from the Maemo Users mailing list.
    • This could be the initial "result" that appears on the page before a search is performed.
  • Dynamic content related to support forums:
    • Recent posts feed from maemo-users
    • Latest threads feed from itT
    • Recently opened bugs list from Bugzilla
    • Recently closed bugs from Bugzilla?
    • Latest changes feed from the wiki

[edit] Page Layout Wireframe

Note: This still needs some work.

Support page layout wireframe
Support page design